Walmart alters course: Drops self-checkout expansion amidst customer concerns

The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?

In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.

The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.

But this service faced plenty of obstacles and customers complain to the added responsibilities.

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For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.

Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.

The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.

Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”

He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”

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What’s most, most of the customers have reported that they miss the human interaction while shopping.

Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”

Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.

What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.

“How is This Possible?” Controversial Couple’s Pregnancy News Sparks Disbelief

Cheryl McGregor, a 63-year-old grandmother, and her 26-year-old husband Quran McCain are thrilled to announce they are expecting their first child together. The couple, who have amassed a massive social media following, shared the exciting news with their fans in a recent video.

After facing several hurdles, the Georgia-based couple revealed that their surrogate is now pregnant. “It’s finally happening, we’re starting our family,” McGregor shared in the video, her excitement palpable.

The couple explained that despite McGregor being able to provide a viable egg, they opted for a unique path to parenthood. Their surrogate became pregnant using McCain’s sperm, and the couple plans to adopt the child from the biological mother upon its birth. “We’re very excited about it,” McGregor said, adding, “We can’t wait!”

This new addition will make McGregor a mother of eight – she already has seven children in their 30s and 40s, as well as 17 grandchildren. However, the road to this latest family expansion has not been without its challenges.

Last year, the couple’s initial surrogacy attempt was fraught with heartache after the surrogate allegedly breached their contract by having unprotected sex with her partner while the egg was being fertilised. “It just feels like we’re always getting screwed over,” McCain said at the time.

Reflecting on their journey, McCain noted, “At the moment it does feel like people are reaching out to us for the wrong reasons. We’re completely broke. We don’t get paid for our content. And then the surrogate goes and bleeds us dry.” He shared how they had supported their first surrogate financially, only to have the process fall through.

In spite of their trials, the couple’s relationship has remained strong since they reconnected in 2012. McCain first met McGregor while working in a fast food restaurant managed by her son Chris. Romantic feelings blossomed years later after McCain comforted McGregor when she faced negative comments on a TikTok video.

As news broke about Cheryl McGregor and Quran McCain’s surrogacy journey, social media users expressed a mix of surprise, curiosity, and well-wishes:

  • “How is this possible?” questioned one user, echoing the confusion of many about the unconventional pregnancy announcement.
  • “Congrats, but how?” another comment read, highlighting the curiosity surrounding the 63-year-old grandmother’s path to parenthood with her 26-year-old husband.
  • One follower admitted their shock, sharing, “My jaw dropped….”
  • Another fan asked what was on everyone’s minds: “IS THIS REAL?!”

The pair began posting videos together, documenting their relationship milestones — including McCain’s romantic proposal at an Olive Garden restaurant in July 2021. Now, their latest chapter will see them become parents together for the first time.

As the dust settles on this controversial couple’s surprising pregnancy announcement, we’re reminded that love knows no boundaries. Stay tuned for our upcoming feature on 16 famous couples who proved that age is just a number when it comes to matters of the heart.

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