The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?
In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.
The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.
But this service faced plenty of obstacles and customers complain to the added responsibilities.
For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.
Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.
The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.
Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”
He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”
What’s most, most of the customers have reported that they miss the human interaction while shopping.
Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”
Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.
What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.
A newly adopted stray dog saved the life of a newborn baby in the middle of the night
One family, The Robinsons, had a 6-year-old son, and when the wife ended up being pregnant with their second child, they decided to move to a bigger house in a remote area where they wanted to build a farm. As they lived in a small apartment which they rented before getting the house, they weren’t allowed to keep a pet at home, but now that they had their own place, they desperately wanted to get a dog.
Wanting to adopt a canine from a shelter, they visited some and as they were hearing all those stories of how each of the animals ended up there, they stumbled upon a shy Pit Bull named Benson.
Sadly, Benson’s life wasn’t an easy one. He was used for fighting for many years and was later dumped on the streets. When volunteers found him, he had already lost faith in humans and was afraid to even lift his head. After some time at the shelter, a family took him in but his happiness lasted for 2 weeks only. The family decided they didn’t want him because he wasn’t friendly.
Hearing this, Mrs. Robinson knew she needed to give him a chance for a better life. They adopted Benson, and although he acted strangely at first, he soon made friends with the family’s son Mathias.
When the baby was born, Benson only showed love and affection.
One night, however, the family heard a loud barking coming from the baby’s room. They rushed to see what was going on when they saw Benson biting the ribs of the crib. At first, they feared the worst as they though he wanted to hurt the little one, but he was doing just the opposite. As it turned out, the baby stopped breathing and Benson was trying to reach to her.
The family rushed her to the hospital where they were told that if Benson didn’t alert them of the baby’s condition, she would surely die. Thankfully, that didn’t happen.
When Mrs. Robinson saved his life by getting him out of the shelter, she never assumed Benson would save her child’s life in return.
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