Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Farmer finds giant egg but what was inside was even more puzzling
When an Australian farmer went to pick up his chickens’ daily eggs, he had the shock of his life.
Three times the size of a typical egg and weighing 6.2 ounces, a huge egg had been deposited by one of his hens.
A free-range chicken at Stockman’s Eggs on the Atherton Tablelands in north Queensland laid the babushka egg.
The company’s owner, Scott Stockman, shared a picture of the amazing find he and his employees made at the farm.
It appears really strange when compared to an ordinary-sized egg, but what was possibly even stranger was what they discovered after they cracked the egg.
There was another egg, properly formed, inside the egg.
“Having two perfectly formed eggs together is just incredible,” Scott told ABC News Australia.
It was the first of its kind, according to a veterinary sciences expert from Charles Sturt University.
According to Associate Professor Raf Freire, the hen must have normally developed an egg but for some reason chose not to lay it.
Then, he told ABC News, “instead of that egg being laid, as it usually is, what’s happened is that another ovum has been released.”
That has fallen, and the chicken has inexplicably chosen to form a shell around both the egg from the day before and the recently fallen ovum.
Although the experts said that eating the egg would have been safe, Scott told ABC News that they receive 50,000 eggs per day and therefore “didn’t bother eating it.”
Quite incredible, don’t you think? If you thought this story was amazing too, tell your friends about it on Facebook!
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