Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
«Looks 65,» Selena Gomez Flaunts Her Figure in a Fitted Dress, Sparks Controversy
Selena Gomez is no stranger to the spotlight, but her latest appearance at an award show has sparked a lot of debate online. The singer wore a glamorous white gown, but not everyone was impressed by her choice. Some praised her for her stunning beauty, while others criticized her for looking too old.
A look inspired by Italian stars.
Selena Gomez ditched her usual sleek bun for a glamorous hairstyle that made her look like an Italian movie star. She wore a custom-made white Versace dress that sparkled with sequins and hugged her curves. Her hair was shiny and dark, with a deep side part and a bit of volume at the top. She let her long hair flow down her back, with some shorter pieces framing her face.
She matched her dress with a soft nude lip that enhanced her natural beauty. Her eyes were smoky and dramatic, with long lashes and a hint of shimmer. She also had red nails that added a pop of color to her look. She proved that you don’t need a tight bun to look classy, but you can also rock a loose and luxurious hairstyle.
Her dress got mixed reactions from people.
Selena Gomez’s dress was a white strappy gown with an empire waist and a long train. It showed off her glowing skin and her stunning figure. She was one of the highlights of the SAG Awards 2024, which took place on February 24, 2024, at the Shrine Auditorium & Expo Hall in Los Angeles. She was there to promote her show Only Murders in the Building, which was nominated for several awards. Some fans compared her look to Marilyn Monroe.
However, not everyone was a fan of her look. Some people online were not impressed by her choice of dress and her appearance. They said she looked too old, or too boring. One Instagram user even said she looked 65.
This was not the first time Selena Gomez faced negative comments about her looks. Another dress choice of hers causes quite a stir on the internet.
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