The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response

Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations

“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”

Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”

The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.

In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.

The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.

Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.

“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”

Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.

This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.

A teenager built his ideal tiny house entirely from reused materials and now enjoys living without paying rent

While many people typically wait until they are at least 30 years old to build their dream home, the thrill of hand-crafting your ideal living space is unmatched.

Imagine the journey of creating a plan, putting your heart and soul into it, and finally seeing your vision come to life. That’s exactly what Tom did. At just 17 years old, he used his skill, creativity, and determination to make his dream a reality.

Driven by rising housing costs and a desire for independence, Tom set out to build a modest home using recycled materials. He discovered he could create something completely from scratch while staying within a budget.

“My vision for the cabin was to keep things simple and provide a stress-free lifestyle. Everything I have is mine; I paid for everything”, Tom explained.

Now, at 20, Tom is relieved knowing he won’t have to spend his hard-earned money on rent. “It’s a no-brainer life and once you’ve built something, it really is yours”, he added.

Tom’s house is located on his grandfather’s extensive property and retains a charming English country aesthetic, complete with a side window. At 17, he bought a caravan and immediately began building it while working and completing his carpentry apprenticeship, which he completed in December.

The front of his house is made of larch wood, sourced cheaply from a local sawmill, while the side walls are made of fence boards. All the windows are recycled, sourced from a website that specializes in used materials. He recently added a porch, using boards from a scaffolding company and other scrap and reclaimed wood he recovered from the job.

Upon entering Tom’s home, visitors are greeted by beautiful reclaimed wood and a tranquil poster of a seascape. “My goal was to use only reclaimed wood for the build because it’s budget-friendly,” Tom noted. Much of the wood in his home was salvaged from old homes that he personally stripped down, sanded and repurposed.

The living area includes a compact workspace for his work and meals, a standard sofa, and a wall-mounted TV. In the future, he hopes to upgrade to a multifunctional sofa with built-in storage.

Tom especially loves his kitchen, where he made a fully functional worktop out of recycled scaffolding boards and spent hours sanding and painting it. The kitchen is equipped with essential appliances such as a fridge, stove and toaster.

Opposite the kitchen is a compact bathroom with a small chemical toilet with electric flush. The shower area has corrugated iron walls and copper fittings, evoking a rustic farmhouse feel. Back in the living room, a ladder leads to the loft, which leads to Tom’s cozy bedroom with double mattress.

Tom began building his dream home at age 17 with a budget of $8,200 and an hourly wage of $5.50 and managed to save most of his income to finance the construction of his home using recycled materials.