Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Was There Ever Anything Like This When You Were a Kid?
Revealing Antique Pogo Sticks: A Trip Through Time
A Time Travel
Let’s take a look back at the world of old pogo sticks, which were once a beloved kid’s game. Discover the timeless allure and thrill of these vintage toys that mesmerized earlier generations.
The History of Pogo Sticks: Tracing Their Origins
Explore the intriguing history and development of pogo sticks, from their modest beginnings as straightforward bouncing objects to their iconic status as representations of youthful enthusiasm and joy. Learn about the enduring impact these toys have had on childhood memories all throughout the world.
Rebounding: Retro Gaming’s Comeback
Pogo sticks from the past are surprisingly becoming more and more popular in the current digital era. Examine the ways that current fans are bringing back the excitement of bouncing and skillfully incorporating these vintage toys into play and exercise regimens.
Making Happy Memories: Getting Up with Old Pogo Sticks and Bouncing
Feel for yourself the pure joy of riding a vintage pogo stick. Experience the excitement of bouncing through parks or streets with friends and family as you gain vital tips and methods for mastering this thrilling sport.
Gathering Memorabilia: Preserving Treasures from Pogo Sticks
Vintage pogo sticks are gems that collectors love and should be protected. Discover the fascinating world of collecting and preserving pogo sticks, from finding unique pieces to painstakingly bringing them back to their former splendor.
Wrapping Up: Savoring the Everlasting Pleasure of Spinning
Let’s enjoy the spirit of adventure and pleasure that vintage pogo sticks embodies as we consider their ongoing appeal. These timeless toys continue to bring smiles and amusement to people of all ages, whether they are bounced for exercise or sentimental memories.
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