Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Prayers are needed for Kurt Russell. What happened to him is terrible…
Kurt Vogel Russell is an American actor.At the age of twelve, he made his screen debut in a western series.Russell’s portrayal in Mike Nichol’s Silkwood earned him a nomination for a 1983 Golden Globe for Best Supporting Actor.Massachusetts’ Springfield is where Russell was born.Bing, his father, was an artist as well.His mother is ballerina Louise Julia Russell.Kurt Russell reportedly has a virulent flesh-eating sickness, according to The Globe.The 65-year-old actor from Hateful 8 is said to have had unattractive ulcers under his lower lip, which are a result of Peutz-Jeghers Syndrome (PJS), a condition that has been connected to colon cancer.Cancer.According to Net, “people with PJS may have a lifetime risk of cancer of up to 93%.”Dr. Stuart Fischer, who does not treat Kurt, described the ulcers as “precancerous lesions that can become aggressive and dangerous if not treated immediately and properly.”
Immunologist and Maryland resident Dr. Gabe Mirkin concurs that Kurt “needs immediate testing” and thinks PJS could be the cause of the ulcers.He needs to start counseling right away.We must pray for Kurt Russell. The Globe also claims that Kurt recently got into a fight with Goldie Hawn, his 71-year-old longtime partner.In October, Kurt was supposed to be honored into Oklahoma City’s Hall of Great Western Performers.The Hollywood Walk of Fame already bears his name.Kurt, though, is unable to attend because of a “surprise medical issue.”The actor insisted in a statement that he need surgery, which his doctor stated was a necessary treatment that couldn’t be put off.
The Oklahoman reports that he is scheduled to undergo hip replacement surgery.”My doctors say it needs to happen in September, but I thought it could wait.”As much as I would have hoped to be there this year, I am pleased that the museum has decided to postpone our honor until 2022 so I can accept this wonderful prize in person, Russell stated in the statement.We applaud Kurt Russell on being inducted into the Hall of Great Western Performers!We hope that his treatment later this month goes well and he recovers quickly.
Bottom line: Despite having his name already on the Hollywood Walk of Fame, Kurt ought to be admitted into Oklahoma City’s Hall of Great Western Performers.Kurt, though, is unable to attend because of a “surprise medical issue.”The actor, 64, was spotted in New Orleans sporting cuts and bruises on his face and arms.Kurt Russell has a fatal flesh-eating sickness, according to The Globe.
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