Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Unveiling the Untold Stories of Michael Landon: A Hollywood Icon
Michael Landon is one name that first springs to mind when discussing legendary performers. His flowing hair and rugged good looks gave him a compelling presence that held spectators’ attention unlike anything else. Landon’s indisputable charm made an enduring effect whether he was playing a loving father in a well-loved family drama or a cowboy on the vast prairie.
But beyond that self-assured veneer lay a man whose life had been shaped by tragedy. His daughter has made the decision to share the private aspects of her father, bringing attention to the hardships and unknown tales he endured, decades after his death. In a moving admission, she lets us inside the world that existed outside of the spotlight and gives us a peek of the suffering and pain he went through behind closed doors.
A clear and genuine image of Michael Landon, a man who was so much more than the characters he played on television, is painted by this personal portrait. Through the highs and lows of his extraordinary career and the lasting legacy he left behind, it takes us on a fascinating trip. His daughter’s moving discoveries provide us with further insight into the man behind the recognizable roles.
So join us as we examine Michael Landon’s life and the challenges he faced both personally and professionally that helped to define him. Prepare to be enthralled by the remarkable tale of this Hollywood icon, a man whose life was full of both profound pain and happy times, as told through the eyes of his daughter.
To learn more about the amazing journey that is Michael Landon’s life, watch the video.
Leave a Reply