When my husband and I couldn’t pick up our son from school one day due to work, we asked Kyle to take the school bus home along with the rest of his classmates. However, things took a sharp turn when the bus driver made a mistake while calling out the bus stop locations.It was just an ordinary Thursday, or so I thought when I waved goodbye to Kyle as he left for school with my husband, Tristan. He wasn’t used to taking the bus since either Tristan or I usually picked him up from school. But work had us both tied up that day, so we called his teacher and told her he’d be taking the bus and that we’d pick him up from the bus stop as it was closer for us. She guided him on what he needed to do before boarding. “Alright, sweetheart, the bus driver is going to call out the names of the bus stops. You have to be alert and wait for him to call your stop. Okay?” Mrs. Patterson told him before Kyle boarded the bus…My baby was confident he could make it, as he had always seen himself as an independent child.”Thank you, Mrs. Patterson. I’ll be alert and wait for him to call out Pflugerville,” he said, hugging his teacher before boarding the bus. Then, he got to his seat, and the bus driver closed the door. Kyle knew that our house was a bit further than the rest of the kids, so he read a book while on the bus.
Although he knew the name of our neighborhood, he didn’t exactly know how the bus stop looked, as he’d never ridden the school bus before. After a couple of stops, the bus driver suddenly called out, “Pflugerville.” Looking around, Kyle realized he was the only one getting off at that stop. He thanked the bus driver, exited the bus, and found himself alone at the bus stop.”Dad? Mom?” he then called out. He didn’t have a cell phone, so he decided to sit, thinking we were just late. It was getting darker, and it was cold. Kyle started feeling scared and walked around the neighborhood, hoping to find our house. But he ended up lost. Then, while he was walking around, a dark figure suddenly appeared in front of him. Kyle started crying,afraid that he was about to be taken somewhere scary. To be honest, that day was hectic like no other. We didn’t realize how soon it was time to pick up Kyle. Tristan and I headed to the bus stop in the next town, expecting to see Kyle hop off with his usual bright smile. But as the kids disembarked one by one, the sinking realization hit us — Kyle wasn’t there. Panic set in when the bus driver approached us, his face pale. “I’m sorry, I made a mistake. I called out ‘Pflugerville’ too early. I drove back and looked for him, but…” he stammered. The anger and fear I felt were indescribable.
We promised to take action against this negligence, but our immediate concern was finding our son.As darkness enveloped the town, Tristan and I frantically searched the neighborhood, calling out Kyle’s name, hoping to find him. But we got no response. Our boy was somewhere, and we didn’t know where. Tears streamed down my face, the worst scenarios playing out in my mind. Then, my phone rang, cutting through the night’s stillness. “Mom?” Kyle’s voice, a mix of relief and fear, was the sweetest sound I’d ever heard. “Sweetheart, where are you? Dad and I have been looking for you,” I said, trying to keep my voice steady. He was calling from an unknown number. Whose number was that? “I’m with Frank. I’m in a dark, dirty room, but…”
The line went dead. My heart stopped for a moment. Had someone taken him? Who was this Frank? Without hesitation, we involved the police, who traced the call to a rundown part of town. We arrived at a decrepit shelter, where we found Kyle, safe but scared, with a beggar — Frank.Tristan and I were scared beyond words. Frank looked scary with his shabby appearance, and we thought he’d abducted our son. We were ready to unleash our fury at him for what we thought was a sinister act. Tristan almost raised his hand at the poor man. But Kyle’s voice stopped us in time. “Dad, Mom, why are you getting mad at him? You should be thanking him! If it weren’t for Frank, I’d be outside, freezing in the cold, or worse, someone could have taken me.” The realization hit us hard. Frank, this stranger who had nothing, had taken our son under his wing, offering him warmth and protection when he was most vulnerable. My heart swelled with gratitude and shame for my initial suspicions. Tristan and I immediately apologized to the kind man. Frank brushed off our worries and told us it was fine. “And that’s not all, Mom,” Kyle continued. “Using the money he had left, he bought me a sandwich instead of buying something for himself. He even gave me his blanket.”Tears welled up in my eyes, not just for the fear of nearly losing Kyle but for the kindness Frank showed him. That night, my husband and I treated Frank to a delicious meal at a local Chinese restaurant. Frank was overjoyed. “Thank you for this delicious meal. You really didn’t have to do anything for me. I was glad to help Kyle!” he smiled. “Something could have happened to our son if you were not there to save him, Frank. This is the least we can do,” Tristan said while pouring Frank another cup of tea. Tristan and I were so grateful for what Frank had done that we didn’t want to stop at just treating him to dinner. We wanted to make sure that although Frank was currently unemployed, he’d live comfortably.As Tristan worked for a large pharmaceutical company, he pulled some strings to get Frank a job at one of their pharmacy branches. We also made sure he had warm clothes and food while he adjusted to life as an employee. We wanted to ensure Frank’s future was as bright as the hope he’d given us. Ultimately, Frank’s life changed for the better, and he was able to move out of the shelter and rent a small apartment that was good enough for him to comfortably live in. He also excelled at his job as a security guard, and he enjoyed being able to work and interact with different people. Frank never thought that a simple act of kindness would change his life for the better. He had a stable job and a comfortable home and gained a good set of friends — all because he decided to help Kyle that day. Looking back, I realize how a moment of fear led to an unexpected friendship and a reminder of the inherent goodness in people. Frank, once a stranger, now holds a special place in our hearts.
The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response
Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Leave a Reply