Ayla Summer Mucha startled her parents by beaming brightly when she was born in December 2021. Her parents fell in love with her right away, despite their first confusion due to an unusual illness that caused her smile to be permanent. Ayla is now well-known on social media, and her charming smile is adored by people everywhere.On December 30, 2021, Cristina Vercher and her husband Blaize Mucha were eager to finally see their newborn girl after nine months of waiting. However, unexpected news was delivered by the doctors during the C-section delivery.Due to bilateral macrostomia, Ayla Summer Mucha’s mouth did not form normally from birth.When a baby is growing inside its mother, the corners of the mouth sometimes don’t meet correctly, a condition known as a facial cleft. Just 14 cases similar to it have been documented in medical books due to its extreme rarity.Because the ultrasounds revealed no issues, Ayla’s parents were unaware of this until after she was born. They became really concerned when they noticed that she was speaking with her mouth agape. Even though Ayla was so small, the problem was evident, which startled and worried Ayla’s parents, who are now 23 and 22 respectively.”I had never met anyone born with a macrostomia, and neither Blaize nor I knew about this condition,” Adelaide’s Vercher remarked. Thus, it came as a huge surprise.Not just the parents expressed surprise.
A baby with bilateral macrostomia was beyond the capabilities of even the medical professionals.The fact that it took hours for a doctor to respond to our questions made it much more concerning. She added that the hospital was also ignorant of this uncommon ailment. “As a mother, all I could focus on was my mistakes.”However, medical professionals informed the anxious parents that there was nothing more they could have done. Cristina was concerned that she might have erred during her pregnancy or contributed to her daughter’s illness.She remarked, “I couldn’t stop wondering where I might have made a mistake as a mother.” They were convinced, nevertheless, that they had no influence over this problem and that they were not to blame following days of genetic testing and scans.The Mucha family concentrated on assisting Ayla in managing her illness, which limits her food and drink options, comfortably. Babies with this illness occasionally require surgery to become better.Ayla’s parents posted her story on social media so that people may learn more about it. Around 6.5 million users enjoyed Ayla’s adorable smile on TikTok. The amount of support that the Muchas received shocked them.”I just looked it up, and there are only 14 cases like hers that are known,” a commenter said. She is truly unique. Mom, you ought to feel proud.Regarding Ayla’s smile, another internet user stated, “She is gorgeous and just perfect the way she is.” Her smile made me smile as well.But nasty things about Ayla were said by several people online. But Ayla’s supporters swiftly came to her aid.”Your daughter is stunningly gorgeous. Never pay attention to such nasty folks. One individual remarked, “She’s like an angel.” Someone else posted, “Oh my gosh! You’re quite adorable! Pay no attention to their hurtful remarks. You’re simply too cute.”You’re a strong mom, and your daughter is beautiful,” commented another commenter. I apologize for exposing you to those hurtful remarks.Vercher said, “I think it’s important to be kind and accept everyone, no matter what,” to the hurtful remarks made about her child.If she and her child were in a similar circumstance, she hoped that people would treat them with the same respect. Vercher said that anyone could experience similar circumstances. She added that since you have no control over what other people say on social media, it can be a difficult place.Vercher ignored the criticism in favor of highlighting the encouragement and kind remarks. “We’re really proud of ourselves, so we won’t stop sharing our experiences and favorite memories,” she remarked.
The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response
Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
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