During her commute to work, a nurse from Essex, England, stumbled upon a discarded suitcase on the sidewalk. Her curiosity piqued, she decided to take a closer look, leading to an unexpected revelation! Inside the suitcase, nestled within some foliage, were 15 kittens, each just three to five weeks old.
The bag had been deliberately punctured with holes to allow air in, indicating that whoever left the kittens behind wanted them to survive. Notably, the suitcase was abandoned right next to a prominent animal rescue facility.
The nurse quickly reached out for assistance from Alison Gamble, a staff member at the shelter. After examining the kittens, Alison expressed her relief at their condition, noting: “They are in good shape, though it’s evident they have been separated from their mother”.
Since the kittens were still nursing, they required feeding from humans to avoid nutritional deficiencies. Fortunately, the dedicated team at the shelter is prepared to care for these 15 little ones until they can find permanent homes. At this stage, the kittens are too young and fragile to be released.
“Six of them are showing signs of eye infections, while the others seem generally healthy, but we will continue to monitor them closely to ensure they remain well”, Alison added. Check out the video below to hear the full story of these fortunate kittens!
The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response
Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
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