Walmart alters course: Drops self-checkout expansion amidst customer concerns

The advance of technology helps facilitate our lives a great deal, but do we pay a high price when it comes to relying on the machines way more than we should?

In order to speed up the process of running errands and shopping for groceries, Walmart introduced self-checkouts. What they didn’t expect, however, is to face backlash because of this decision that many of the customers consider controversial.

The self-service machines aren’t something new. In fact, they were first introduced in the 1980s to lower labor expenses.

But this service faced plenty of obstacles and customers complain to the added responsibilities.

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For example, certain items may have multiple barcodes, whereas the produce, including the meat, fruit, and vegetable, typically needs to be weighed and manually entered into the system using a code, which might be time consuming for the ordinary shoppers. Other times shoppers won’t hear the “beep” confirming an item has been scanned properly.

Another issue is the increase of theft. Walmart announced that thefts at its stores has reached an all-time high.

The machines not only fall short at their purpose of making shopping easier at times, but they also make it harder for the employees they were meant to help.

Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy, says the system “doesn’t work well for anyone.”

He continued: “Everyone feels like they have to have it. Companies are thinking: ‘If we can just get more people on this, maybe we can start reducing some overheads.’”

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What’s most, most of the customers have reported that they miss the human interaction while shopping.

Randy Parraz from Making Change at Walmart perfectly summed up customer sentiments by saying, “You can’t convince customers to do the job of a cashier just because you don’t want to pay for the work.”

Walmart decided to listen to what their customers had to say and instead of further expanding automation, the retail giant will hire additional cashiers to provide their customers with a pleasant shopping experience and service.

What Walmart and the rest of the retailers, among which Costco and Wegmans, learned is that efficiency is important but maintaining a balance with positive experiences remains crucial.

Parents say goodbye to their newborn as life support is switched off, then he starts breathing immediately

Most moms will agree pregnancy and labor can be a scary time and all you want is to deliver a healthy baby, kicking and screaming.

But one mom was faced with the unthinkable when her baby boy was born with medical issues that left him on a ventilator.

Lisa Hough shared an image of her sweet baby grandson born to her daughter Chelsea and also shared the unthinkable tough decision that her daughter had been faced with.

The mom of three and nana of two said her grandson Karson had been born with many medical complications.

“The only way to describe what has happened is that this beautiful baby boy has suffered two very rare traumatic conditions that are completely unrelated to one another,” Nana Lisa shared on her Facebook page.

She added her newborn baby grandson had suffered a “hemorrhage in the left temporal lobe” and had also been diagnosed with a rare, genetic, metabolic disorder called Non-ketotic hyperglycinemia (NKH).
“His case is presented as severe and would cause him to be severely neurologically impaired – functioning at a 2-3 month old level at best for his lifetime,” Lisa wrote.

His mom, given all the information from the medical staff around her, made the incredibly tough decision to take him off life support.

Lisa wrote of the heartbreaking moment they had to say goodbye to their sweet little one.

“While we weren’t ready to say goodbye to Karson, we had come to terms with the inevitable. We were given 10 minutes after withdrawing intensive care and the ventilator and told he would not breath on his own and to expect his heart to stop within those 10 minutes.

But, according to Lisa, it seemed “God had other plans” and said she and her daughter witnessed a miracle.

“He immediately started breathing on his own once the ventilator was removed, heart rate and oxygen stabilized, and here we are 5 hours later with this miracle baby that we were told would never breath, swallow, have gag reflexes, or even survive. He is breathing unassisted.

“He is swallowing. He is surviving. He even has slightly opened his eyes a couple times today.”

She said his doctors had no explanation for what happened saying no medical or science data supports this little fighter surviving; the only explanation they have is that it’s a miracle.

“I’m not sure why I ever thought we were so underserving of a miracle…and I’m not sure how long we have with him, but we have him now. And now we will take,” Lisa wrote.

Finally, on March 1, she and her family were given the joyous news that their tiny bundle of joy would be coming home that week.

“Every day, I am brought to my knees, and just when I think God is done, I am quickly reminded that he isn’t….I have no words for my gratitude and I will praise Him for as long as I have air in my lungs for giving Karson his,” Lisa wrote.

From her very first post, commenters were fully supportive of the journey, celebrating the survival of Karson with more than 30,000 reactions to the post announcing the wonderful news that Karson survived and is thriving

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