When an entitled customer humiliated me and hurled her drink at my face in front of everyone, she thought I’d take it lying down. What happened next was a lesson in why one should never underestimate someone in an apron.
The moment I stepped into the health food store that morning, the scent of fresh produce and herbal teas hit me like a wave. I breathed it in, savoring the familiar aroma that had become a part of my daily routine over the past year. As I tied my apron around my waist, I couldn’t shake the feeling that today was going to be different somehow…
“Hey, Grace! Ready for another exciting day of juice-making?” My coworker, Ally, called out from behind the counter.
I laughed, shaking my head. “You know it! Gotta keep those entitled customers happy, right?”
But as I said those words, a knot formed in my stomach. There was one customer in particular who always seemed to go out of her way to make our lives miserable.
We called her “Miss Pompous” behind her back, a fitting name for someone who acted like she owned the place every time she walked through the door.
I tried to push thoughts of her aside as I started my shift. I needed this job, not just for me, but for my family.
My widowed mother’s medical bills weren’t going to pay themselves, and my younger sister was counting on me to help with her college expenses. This job was my lifeline, and I couldn’t afford to lose it.
As I wiped down the juice bar, Ally leaned in close. “Heads up,” she whispered. “Miss Pompous just pulled into the parking lot. Brace yourself.”
My heart sank. “Great! Just what I needed to start my day.”
The bell above the door chimed, and in she walked, her designer heels clicking against the floor like a countdown to disaster.
Miss Pompous strutted up to the counter, her nose so high in the air I was surprised she could see where she was going. Without so much as a “hello,” she barked her order at me.
“Carrot juice. Now.”
I bit my tongue, forcing a smile. “Of course, ma’am. Coming right up.”
As I started juicing the carrots, I could feel her eyes boring into me, watching my every move like a hawk. The pressure was so intense that my hands started to shake slightly as I worked.
Finally, I handed her the freshly made juice. “Here you go, ma’am. Enjoy your drink!”
She snatched it from my hand and took one sip. Her eyes widened in disgust and her mouth curled into a sneer.
“Uh-oh, looks like someone’s about to unleash their inner drama llama!” I thought.
Before I could even react, Miss Pompous THREW the entire contents of the cup directly AT MY FACE.
The cold liquid splashed across my cheeks, dripping down my chin and soaking into my apron. I stood there in stunned silence, unable to process what had just happened.
“What is this watered-down garbage?” she screeched, her voice echoing through the store. “Are you trying to poison me?”
I blinked, wiping juice from my eyes. “I… I don’t understand. It’s the same recipe we always use.”
“It’s disgusting! Make it again, and this time, use your brain!”
My cheeks burned with humiliation as I felt the eyes of every customer in the store on me. Tears threatened to spill over, but I refused to let her see me cry.
“Is there a problem here?” My manager, Mr. Weatherbee, suddenly appeared beside me, his brows furrowed in concern, though I couldn’t tell if it was for me or for the prospect of losing a customer.
Miss Pompous turned her venom on him. “Your incompetent employee can’t even make a simple juice correctly! I demand a refund and a free replacement!”
To my horror, Mr. Weatherbee immediately began apologizing profusely. “I’m so sorry for the inconvenience, ma’am. Of course, we’ll remake your juice right away, free of charge.”
He then turned to me. “Grace, please be more careful next time. We can’t afford to upset our valued customers.”
My jaw dropped. “But sir, I—”
He cut me off with a sharp look. “Just get the carrots from the fridge, Grace, and help me remake the juice.”
Miss Pompous smirked at me, her eyes gleaming with satisfaction. In that moment, I felt smaller than the carrot peelings in the compost bin.
For a split second, I contemplated ripping off my apron and storming out, never to return.
But then, like a snapshot, my mom’s tired smile and my sister’s hopeful eyes flashed through my mind. I needed this job. I couldn’t let them down, not when they were counting on me.
So, with a heart hardening like steel, I stood my ground.
I forced myself to meet Miss Pompous’s gaze, refusing to buckle under the weight of her contempt. This entitled woman thought she could buy someone’s dignity with her money, that she could stamp out someone’s self-worth just because she was rich.
Well, not this time.
I wasn’t going to let it slide anymore. I wasn’t a doormat, and I sure as hell wasn’t going to let my dignity be trampled on without consequence.
You know how they say you fight fire with fire? Well, this was it. A plan began to brew in my mind, bold and risky… but oh so satisfying!
As Mr. Weatherbee turned his back to the juicer and stepped away, answering a call on his cell phone, I made my move.
I casually reached into the fridge behind the counter, my fingers bypassing the neat, uniform carrots until they closed around the biggest, ugliest carrot I could find.
It was gnarled and tough… exactly what I needed.
I locked eyes with Miss Pompous, making sure she was watching.
“One moment, please,” I said, my voice sickly sweet. “I’ll make sure this juice is “perfect” for you.”
Miss Pompous watched with narrowed eyes as I fed it into the juicer.
The machine groaned and sputtered, struggling with the oversized vegetable. Juice began to spray everywhere across the counter, onto the floor, and most satisfyingly, all over Miss Pompous’s designer purse that she’d carelessly left too close to the danger zone.
Her shriek of horror was music to my ears.
“My bag!” she wailed, snatching it up and futilely trying to wipe away the orange stains. “You stupid girl! Look what you’ve done!”
“Oh no! I’m so sorry, ma’am. It was an accident, I swear.”
Her face turned an impressive shade of purple. “Accident? You deliberately ruined my three-thousand-dollar purse! I demand compensation! Where the heck is your manager?”
I could feel laughter bubbling up inside me, threatening to burst out. Struggling to keep a straight face, I gestured vaguely towards a group of customers browsing the aisles.
“I think I saw him helping someone over there,” I said, my voice wavering slightly with suppressed mirth.
As Miss Pompous turned to look, I took the opportunity to slip away, ducking behind the stockroom door.
From my hiding spot, I watched as she gave up waiting and stormed out of the store, clutching her dripping bag close to her chest, leaving a trail of carrot juice in her wake.
The bell above the door jangled violently as she slammed it behind her.
I let out a sigh of relief, but the knot in my stomach told me this wasn’t over. Miss Pompous wasn’t the type to let something like this go. I knew she’d be back, and next time, she’d be out for blood.
The next morning, I arrived at work with a swirl of dread churning in my stomach.
Barely an hour into my shift, Miss Pompous burst through the door like a storm cloud, making a beeline for the counter.
“Where is the owner?”
Before I could answer, Mr. Weatherbee emerged from the back room, his face pale. “Mrs. Johnson? Is there a problem?”
“I want to speak to the owner. Now!” she snapped.
As if on cue, the owner, Mr. Larson, appeared. He was a kind-faced man in his sixties.
“I’m the owner,” he said calmly. “What seems to be the problem?”
Miss Pompous launched into a tirade, her voice growing shriller with each word. “Your incompetent employee ruined my expensive purse yesterday! I demand she be fired immediately, and I expect full compensation for my loss!”
Mr. Larson listened patiently. When she finally ran out of steam, he simply said, “I see. Well, let’s take a look at the security footage, shall we?”
My heart skipped a beat. I’d forgotten about the cameras. Oh no.
We all gathered around the small monitor in Mr. Larson’s office. As the footage played, showing Miss Pompous throwing juice in my face and my subsequent “accident” with her purse, the room fell silent.
Finally, Mr. Larson turned to Miss Pompous. “Ma’am, I’m afraid I can’t offer you any compensation. What I see here is an unfortunate accident that occurred after you assaulted my employee. If anyone should be considering legal action, it’s us.”
Miss Pompous’s jaw dropped. “But… but my purse!”
“I suggest you leave now, Mrs. Johnson. And please don’t return to this establishment. We reserve the right to refuse service to anyone who mistreats our staff.”
With a final glare of pure hatred in my direction, Miss Pompous stormed out, the bell over the door clanging violently in her wake.
As soon as she was gone, Mr. Larson turned to me, his eyes twinkling. “Well, Grace, I hope it was just an accident.”
“Yes, sir. It was! Why would I intentionally ruin a customer’s belongings?” I lied.
Mr. Larson nodded and walked away. As I hurried back to the juice bar, Ally gave me a high five. “Way to go, Grace! You stood up to the wicked witch!”
I laughed, feeling lighter than I had in months. “Yeah, I guess I did.”
Well, that was justice served, with a side of carrot juice! Sometimes, what goes around comes around in the most unexpected ways. And let me tell you, it tastes pretty sweet.
That night, as I recounted the story to my mom and sister over dinner, I realized something important: standing up for myself hadn’t just taught Miss Pompous a lesson, it had reminded me of my own worth.
So, have you ever dealt with entitled people like Miss Pompous? I’d love to hear your stories in the comments. After all, we’ve all got to stick together against the “Karens” of the world, right?
Remembering the Loss of Reba McEntire’s Band Members
“The tip of the plane’s wing hit a boulder on the edge of Otay Mountain, and it killed everyone on board,” McEntire told Oprah. “When we were notified, Narvel went to our pilot and told him what had happened.”
“When Narvel returned to the hotel room where I was — two or three a.m. — and said one of the planes had crashed, I asked, ‘Are they OK?’ ‘I don’t think so,’ he responded. ‘But you’re not sure?’ I asked. ‘I don’t think so,’ he replied.”
According to McEntire, they were anxious to learn the specifics of the catastrophe.
“Narvel was going room to room with a phone, ringing…” she said, pausing as tears rose. “I’m sorry – it’s been 20 years, but I don’t think it ever stops hurting,” she added. “But, I can see that chamber. Narvel is pacing back and forth.”
Friends like Vince Gill and Dolly Parton offered McEntire their bands to finish the tour, but she declined. For My Broken Heart, her next album was dedicated to the band members she had lost, and it debuted at No. 1 on the Billboard Top Country Albums chart, selling four million copies.
On the anniversary of the tragedy, McEntire regularly pays tribute to those who died that day. She used Instagram to commemorate the crash anniversary in 2014. On the 25th anniversary of the tragedy in 2016, she took a memorable trip to San Diego and shared it with admirers on social media.
McEntire wrote, “Today is the 25th anniversary of the plane accident.” “In November last year, I returned to San Diego and took a helicopter to the accident site. I have a feeling they realize how much we miss them. My heartfelt condolences and prayers go out to all the families and friends.”
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