When an entitled customer threw her drink in my face, humiliating me in front of everyone, she assumed I’d just take it quietly. Little did she know, she was in for a surprise—and a lesson she wouldn’t forget.
That morning, I stepped into the health food store, the familiar scent of fresh produce and herbal teas greeting me. It was the start of another day at work, where I’d been earning a living for the past year. As I tied my apron, I couldn’t shake the feeling that something was different today.
“Hey, Grace! Ready for another thrilling day of juice-making?” my coworker Ally joked from behind the counter.
I laughed, shaking my head. “Yep, gotta keep those entitled customers happy, right?”
But the knot in my stomach told me otherwise. There was one customer who made our jobs miserable every time she came in.
We had dubbed her “Miss Pompous,” and it was a fitting name. She walked in like she owned the place, treating us like we were beneath her.
As I began my shift, I tried to put her out of my mind. I needed this job. It wasn’t just about me—it was about my family. My mom’s medical bills were piling up, and my younger sister was counting on me to help with college expenses. Quitting wasn’t an option.
A few minutes later, Ally leaned in close. “Heads up,” she whispered. “Miss Pompous just pulled into the parking lot.”
My stomach dropped. “Great,” I muttered. “Just what I needed to start my day.”
The bell above the door chimed, and in she walked, her designer heels clicking like a countdown to disaster. Without even acknowledging me, she strutted up to the counter and barked her order.
“Carrot juice. Now.”
I forced a smile. “Of course, ma’am. Coming right up.”
As I worked, I could feel her eyes on me, scrutinizing my every move. My hands began to shake under the pressure. Finally, I handed her the juice.
She took one sip and her face twisted in disgust. “What is this watered-down garbage?” she screeched. Before I could react, she hurled the entire drink at my face.
The cold juice splashed across my cheeks, dripping down my chin. I stood there, stunned, as she continued to rant. “Are you trying to poison me?” she demanded.
I blinked, wiping juice from my eyes. “It’s the same recipe we always use,” I stammered.
“Make it again,” she snapped. “And this time, use your brain.”
My face burned with humiliation as everyone in the store turned to watch. Tears threatened to spill, but I refused to let her see me cry.
Just then, my manager, Mr. Weatherbee, appeared. “Is there a problem here?” he asked, though his concern seemed more for the loss of a customer than for me.
Miss Pompous turned on him. “Your employee can’t even make a simple juice! I demand a refund and a replacement.”
To my disbelief, Mr. Weatherbee began apologizing profusely. “I’m so sorry, ma’am. We’ll remake your juice immediately, free of charge.” Then he turned to me. “Grace, be more careful next time.”
I stood there, dumbfounded. My jaw dropped. “But sir, I—”
“Just get the carrots, Grace,” he interrupted, “and remake the juice.”
Miss Pompous smirked at me, clearly enjoying my humiliation. I felt a surge of anger. For a split second, I wanted to throw my apron down and walk out. But then I thought of my mom and sister—I couldn’t afford to lose this job.
So, I took a deep breath and made a decision. I wasn’t going to let her win.
I met Miss Pompous’s gaze, refusing to be intimidated. She thought she could buy respect with her money, that she could trample over people without consequences. Well, not this time.
As Mr. Weatherbee walked away, I reached into the fridge, bypassing the usual carrots. Instead, I grabbed the biggest, gnarliest one I could find. It was tough and unwieldy, perfect for what I had in mind.
“Just a moment,” I said, sweetly, as I fed the oversized carrot into the juicer. The machine groaned in protest before spraying juice everywhere—across the counter, the floor, and best of all, onto Miss Pompous’s designer handbag.
She shrieked, snatching her bag and frantically trying to wipe off the bright orange juice. “My bag!” she cried. “You stupid girl! Look what you’ve done!”
“Oh no, I’m so sorry, ma’am,” I said, struggling to keep a straight face. “It was an accident, I swear.”
Her face turned beet red. “You ruined my three-thousand-dollar purse! I want your manager!”
Trying not to laugh, I gestured vaguely toward the store. “I think he’s helping a customer over there.”
As she stomped off in search of Mr. Weatherbee, I ducked into the stockroom to hide my smile. From my hiding spot, I watched as she stormed out, still clutching her dripping bag, leaving a trail of carrot juice in her wake.
I thought it was over, but I knew Miss Pompous wasn’t the type to let things go.
Sure enough, the next morning, she burst into the store, demanding to see the owner. When Mr. Larson, the kind, older man who owned the store, came out, she launched into a tirade, insisting I be fired and demanding compensation for her ruined purse.
Calmly, Mr. Larson replied, “Let’s check the security footage.”
My heart skipped a beat. I had completely forgotten about the cameras.
We gathered around the monitor as the footage played, showing Miss Pompous throwing juice in my face and the “accident” with her purse. The room fell silent.
Mr. Larson turned to her. “I’m afraid I can’t offer you any compensation. What I see here is an assault on my employee. If anyone should be considering legal action, it’s us.”
Miss Pompous sputtered in disbelief. “But… my purse!”
“I suggest you leave,” Mr. Larson said firmly. “And don’t come back.”
With one final glare, Miss Pompous stormed out.
Once she was gone, Mr. Larson turned to me, his eyes twinkling. “That was just an accident, right, Grace?”
“Of course, sir,” I said with a grin. “Why would I intentionally ruin a customer’s belongings?”
He chuckled and walked away. Ally gave me a high five. “You stood up to her, Grace! You showed her who’s boss.”
That night, as I shared the story with my mom and sister, I realized something important: standing up for myself hadn’t just put Miss Pompous in her place—it reminded me of my own worth.
Have you ever had to deal with someone like Miss Pompous? Share your stories in the comments. Together, we can take on the “Karens” of the world!
11 Actors Who Had a Chance to Portray a Legendary Character but Missed It
There are many ways to get a starring role. Some actors are selected during castings, while others are invited due to their popularity, which is what happened to Kate Winslet after Titanic. But not all auditions end successfully, or actors may not agree to offers made by film directors or producers. For example, Russell Crowe refused to star in Lord of the Rings because his intuition told him so.
At Bright Side, we imagined what our favorite characters would look like if other people portrayed them.
Daenerys Targaryen — Elizabeth Olsen
The actress, who has become famous for her role of the Scarlet Witch, failed auditions for the role of Mother of Dragons at the beginning of her career. Elizabeth Olsen later described what happened: “It was the most awkward audition I’d ever had. I was doing the Khaleesi speech when she comes out of the fire. It was awful. I didn’t get a callback.” As a result, Daenerys was played by Emilia Clarke.
Aragorn — Russell Crowe
Russell Crowe was asked once whether he regretted refusing to play Aragorn in the iconic trilogy, Lord of the Rings. The actor honestly replied that he had never thought about it and explained why he didn’t join the project. According to Crowe, Peter Jackson never really wanted to cast him for the role of Aragorn. Russell’s instinct told him that the director already had a suitable person in mind, so he politely declined the offer.
Ellie Sattler — Gwyneth Paltrow
In 1992, Gwyneth Paltrow wanted to get the role of Dr. Ellie Sattler. This part would’ve really helped the career of the aspiring actress because Jurassic Park had become a popular franchise. However, the future star failed, and the role went to Laura Dern.
James Bond — Henry Cavill
Now it’s hard to imagine anyone but the brilliant Daniel Craig playing this role, but Henry Cavill had a chance to become the new Agent 007. The actor was turned down because he was “a little chubby.” Cavill accepted the criticism with dignity and began to do more physical training, which helped him in his future career.
Jane Smith — Gwen Stefani
Popular singer Gwen Stefani is a truly versatile person. She almost landed the lead role in Mr. & Mrs. Smith. Stefani went to quite a few auditions, but eventually, she made a choice in favor of a musical career. And Jane Smith was played by the amazing Angelina Jolie.
Indiana Jones — Tom Selleck
The actor almost played the cheerful adventurer. Tom Selleck got the role of Indiana Jones, but by that time, he had already signed on for the Magnum, P.I. TV series, and the producers didn’t allow him to combine the 2 projects.
Prince Caspian — Nicholas Hoult
According to the actor, auditions for the role of Prince Caspian were the worst in his career. Nicholas Hoult was asked to speak with a Hispanic accent, like Puss in Boots from Shrek. Holt was embarrassed by this request because he wasn’t prepared for it. Eventually, the role went to British actor Ben Barnes, who was the perfect fit.
Viola De Lesseps — Kate Winslet
After the resounding success of Titanic, Kate Winslet received many offers from different film directors. She was invited to take part in Shakespeare in Love, but the actress refused because she wanted to work on more independent projects. Eventually, Gwyneth Paltrow landed the role. And she made the right choice, as she was awarded an Oscar for her performance.
Alex Munday — Angelina Jolie
We know from Angelina Jolie’s filmography that she loves to take part in action flicks. But still, there was a similar project the actress rejected. Drew Barrymore and Cameron Diaz did their best to convince Jolie to play their partner but to no avail.
Jolie felt she wasn’t right for this role and later explained her refusal: “I’m not at that point in my career, so audiences won’t have as much fun watching me run around in high heels chasing bad guys and flipping my hair.”
Patrick Bateman — Johnny Depp
Initially, American Psycho was supposed to be directed by Stuart Gordon. The director saw only Johnny Depp in the main role and persuaded him to take it. But the author of the novel abruptly changed his mind. He pulled Stuart Gordon’s rights to the book and called Johnny Depp a lightweight actor who was too old to play the part. Depp was 28 at the time.
Christian Grey — Charlie Hunnam
In 2013, all the newspapers announced the news of the year: Charlie Hunnam would star in the screen adaptation of Fifty Shades of Grey. But a few months later, the actor changed his mind and refused the role. As it turned out, Hunnam had a nervous breakdown due to his busy work schedule.
The actor realized that he wouldn’t be able to do his job properly, but this decision was very difficult for him. Hunnam hasn’t seen any of the films in the trilogy because he called that situation “the worst professional experience” of his life.
Do you think the actors from our article would have been more convincing in these roles? Share your opinion in the comments below.
Preview photo credit Game of Trones / HBO, Jordan Strauss / Invision / AP / East News
Leave a Reply